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PAYMENTS & CUSTOMER SERVICE

CONTACT US

Call 866-515-2053
8:30 am – 5 pm EST M – F
customer.service@bfoodb.com

CUSTOMER SERVICE

MAKE A PAYMENT

Select the payment option that works best for you.

PAYMENT OPTIONS

PAY OFF YOUR LOAN

Find out your loan payoff amount and options.

LOAN PAYOFF

AVOID FORECLOSURE

If you are experiencing financial hardships, contact us today.

FORECLOSURE PREVENTION

We think you’re a big deal.

We couldn’t be more excited to have you as part of our community, and we want you to experience our hometown bank service. Below is some commonly requested information. Don’t see what you’re looking for? Give us a call at 866-515-2053 (select option 5) or send us an email at customer.service@bfoodb.com.

Customer Service

FirstBank
520 W. Summit Hill Drive, Suite 801
Knoxville, TN 37902
866-515-2053

Hours of operation:
Monday – Friday 8:30am – 5pm EST

Payment Options

Make Your Payment Online:
PAY ONLINE NOW

Pay-By-Phone:
Pay by check or debit card (fee may apply). Call 844-617-8265

Moneygram:
Pay at any Moneygram location using receive code 6390 and your account number

Overnight Mail Address:
FirstBank
Attn: MH Payment Processing
520 W. Summit Hill Dr., Suite #801
Knoxville, TN 37902

Please note: Any payments received after 4:00 PM Eastern Time or on a weekend/holiday will be posted the next business day.

Loan Payoff

If you would like to know your loan payoff amount, contact a customer service representative at 866-515-2053, Select Option 5

We offer these written payoff options:
We will MAIL payoff amount to your home address.
We will FAX payoff to you or a third party. To Fax your payoff to a third party, we will need your written authorization faxed to 865-544-1105.

To pay off your loan, please mail certified funds to the addresses below:
USPS OR OVERNIGHT DELIVERY
FirstBank
520 W. Summit Hill Drive, Suite 801
Knoxville, TN 37902

Foreclosure Prevention

Need a helping hand? FirstBank’s specialty lending group offers assistance to families dealing with a financial hardship. Our ultimate goal is to help you stay in your home and keep your loan payments on track. Reach out to us at 866-515-2053 (select option 2 twice) or send us an email at MH.LMA@bfoodb.com and let’s find a way forward together.

HUD-Certified Counseling Agencies: HUD is a U.S. government agency that offers free or low-cost counseling to homeowners. For a list of HUD certified counseling agencies in your area, please call 1-800-569-4287 or go to Hud-Certified Counseling Agencies >

Individual ability to qualify is dependent on total debts and other factors such as but not limited to employment, credit and available funds to close. Application is required and is subject to underwriting. Not all applicants are approved. Full documentation & property insurance required. Loan secured by a lien against your property. Fees & charges apply and may vary by product and state. Terms, conditions & restrictions apply, so call for details. FirstBank provides a variety of loan products with different rates, payments and fees. All loans are subject to credit approval. Products and services offered by FirstBank. Institution NMLS# 472433